Welcome to Surf Vault Shop’s FAQ section! We’ve compiled answers to the most common questions about our products, shipping, returns, and more. Can’t find what you’re looking for? Don’t hesitate to contact our team!
đ Product Questions
What types of surf products do you offer?
We specialize in comprehensive surf gear including:
- Board Storage solutions
- Surf Clothing and Wetsuits
- Board Covers and Leashes
- Soft Boards and Tail Pads
- Surf Accessories and Surf Hats
Are your products suitable for beginner surfers?
Absolutely! We cater to surfers of all levels. Our Soft Boards collection is particularly great for beginners, while our advanced gear meets the needs of experienced riders looking to enhance their performance.
đ Shipping & Delivery
How long does order processing take?
All orders are processed within 1-2 business days from our Miami headquarters. Our team carefully packs each order to ensure your gear arrives in perfect condition.
What shipping options are available?
We offer two main shipping methods:
- Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 days after dispatch with full tracking
- Free Shipping: For orders over $50 via EMS, delivered in 15-25 days after dispatch
Do you ship worldwide?
Yes! We offer global delivery to bring Miami surf culture to your local break. However, due to logistical constraints, we cannot deliver to some remote areas and parts of Asia.
Can I track my order?
Definitely! Both shipping methods include tracking. For Standard Shipping, you’ll get premium courier tracking with DHL or FedEx. For Free Shipping, EMS provides tracking capabilities so you can follow your gear’s journey.
đŗ Payments & Accounts
What payment methods do you accept?
We make purchasing seamless by accepting all major payment methods:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption and security measures to protect your payment information. Your financial data is handled with the utmost care and security.
âŠī¸ Returns & Exchanges
What is your return policy?
We stand behind every product we ship. If your gear doesn’t meet your expectations, you have 15 days from receipt to initiate a return. Your satisfaction is our priority because we know that confidence in your equipment translates to confidence in the water.
How do I initiate a return?
To start a return, please contact our customer service team at [email protected] with your order details and reason for return. We’ll guide you through the process and ensure it’s as smooth as possible.
Are there any items that cannot be returned?
For hygiene and safety reasons, some items like wetsuits and surf hats may have specific return conditions. Please contact us for details about specific products.
đ Company Information
Where is Surf Vault Shop located?
We’re based in sunny Miami, Florida! Our address is:
Surf Vault Shop
4471 Foley Street
Miami, US 33179
Surf Vault Shop
4471 Foley Street
Miami, US 33179
What makes Surf Vault Shop different?
We’re not just another surf shop – we’re passionate about connecting riders with quality gear that enhances their ocean experience. From our carefully curated products to our reliable global delivery, we bring Miami surf culture to your local break with care and expertise.
Still Have Questions?
Our customer service team is here to help with any questions or concerns about shipping, products, or your order.
đ§ Email: [email protected]
Every order from Surf Vault Shop comes with our promise: quality gear that enhances your connection to the ocean, delivered with the reliability you deserve.
Now get out there and catch some waves! đ