Privacy Policy

Welcome to Surf Vault Shop! At Surf Vault Shop (“we,” “our,” or “us”), we’re committed to protecting your privacy and ensuring your personal information remains secure. Just as we’re passionate about providing premium surf gear that enhances your connection to the ocean, we’re equally dedicated to safeguarding your digital experience.

1. Information We Collect

To provide you with the best shopping experience and deliver your surf gear efficiently, we collect the following types of information:

• Personal Information: Name, email address, shipping address, phone number, and payment details when you make a purchase
• Transaction Information: Purchase history, order details, and payment method preferences
• Technical Information: IP address, browser type, device information, and browsing behavior on our site
• Communication Data: Records of your interactions with our customer service team

2. How We Use Your Information

We use your information to create a seamless surfing shopping experience:

• Process your orders and deliver your surf gear worldwide
• Provide customer support and respond to your inquiries
• Send order confirmations, shipping updates, and transaction receipts
• Improve our website functionality and product offerings
• Prevent fraud and enhance security measures
• Comply with legal obligations and protect our rights

3. Data Sharing and Disclosure

We value your trust and only share your information when necessary:

• Payment Processors: We share payment information with trusted partners like Visa, MasterCard, JCB, and PayPal to complete transactions
• Shipping Partners: We provide shipping addresses to delivery services to get your gear to you
• Legal Requirements: We may disclose information when required by law or to protect our rights
• Business Transfers: In the event of a merger or acquisition, customer information may be transferred

We never sell your personal information to third parties for marketing purposes.

4. Data Storage and Security

We take the protection of your financial information as seriously as we take the quality of our surf gear:

• Secure Storage: Your data is stored on secure servers with limited access
• Bank-Level Encryption: All transactions are protected by industry-standard 256-bit SSL encryption
• PCI-DSS Compliance: Our payment processing meets the highest security standards
• Tokenization Technology: We use secure tokenization to protect sensitive payment data
• Limited Data Retention: We only store your payment details for as long as necessary to complete transactions

Your payment details are never stored on our servers, ensuring complete peace of mind with every purchase.

5. Your Rights and Choices

As a valued member of our surf community, you have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct your personal information
• Deletion: Request deletion of your personal information, subject to legal requirements
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request your data in a structured, machine-readable format

To exercise these rights, please contact us using the information below.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience:

• Essential Cookies: Required for basic site functionality and secure checkout
• Analytical Cookies: Help us understand how visitors interact with our site
• Preference Cookies: Remember your settings and preferences

You can control cookie settings through your browser preferences. However, disabling essential cookies may affect your ability to make purchases on our site.

7. International Data Transfers

As a global surf shop serving customers worldwide (excluding some remote areas and parts of Asia), your information may be processed in the United States where our servers are located. We ensure appropriate safeguards are in place to protect your data during international transfers.

8. Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We’ll notify you of significant changes by posting the updated policy on our website with a new effective date.

10. Contact Us

Thank you for trusting Surf Vault Shop with your surf gear needs and your personal information. We’re committed to protecting both with the same level of care and quality.

🌊 Ride the waves with confidence, shop with peace of mind.