Welcome to Surf Vault Shop! We’re stoked to have you join our community of surf enthusiasts. These Terms and Conditions outline the rules and guidelines for using our website, softboardsstore.com, and making purchases. By accessing our site or placing an order, you agree to these terms. If you have any questions, feel free to reach out to us at [email protected].

1. Introduction

Surf Vault Shop is an online store dedicated to providing high-quality surf gear, including boards, clothing, leashes, and accessories. Our target customers are surfers of all levels who value reliability, style, and performance in their equipment. Our website reflects a casual, friendly, and passionate surf culture, emphasizing user experience and customer satisfaction. By using our site, you acknowledge that you are at least 18 years old or have parental consent to shop with us.

2. User Obligations and Responsibilities

As a user of Surf Vault Shop, you agree to:

  • Provide accurate and complete information when creating an account or placing an order.
  • Use the website only for lawful purposes and not engage in any fraudulent activities.
  • Respect our intellectual property and not copy, distribute, or misuse any content from the site.
  • Comply with all applicable laws and regulations in your jurisdiction when using our services.
  • Be responsible for maintaining the confidentiality of your account details and for any actions taken under your account.

Failure to adhere to these obligations may result in the termination of your access or orders.

3. Products and Services Description

At Surf Vault Shop, we offer a range of surf-related products designed for durability and performance. Our menu includes:

  • Board Storage: Secure solutions for storing your surfboards.
  • Clothing: Comfortable and stylish apparel for surfers.
  • Covers and Leashes: Protective gear to enhance your surfing experience.
  • Soft Boards and Tail Pads: High-performance equipment for all skill levels.
  • Surf Accessories and Hats: Essential add-ons to complete your setup.
  • Wetsuits: Quality suits designed for comfort and warmth.

All products are described as accurately as possible, but colors and sizes may vary slightly due to screen settings. We reserve the right to update product details or discontinue items without prior notice.

Note: For health and safety reasons, certain items like Surf Hats and Wetsuits are non-returnable unless defective or incorrect. See our Returns & Exchanges Policy for details.

4. Order and Payment Terms

Order Process

When you place an order, you’ll receive a confirmation email. We process orders within 1-2 business days after payment confirmation. If we cannot fulfill your order, we’ll notify you promptly and issue a refund if applicable.

Payment Methods

We accept the following payment methods: Visa, MasterCard, JCB, and PayPal. All transactions are secure, and payments are processed through trusted gateways. By completing a purchase, you authorize us to charge the total amount, including shipping and taxes.

Shipping

We ship worldwide, excluding some remote areas and parts of Asia. Shipping options include:

  • Standard Shipping: $12.95 via DHL or FedEx, delivered within 10-15 business days after shipping.
  • Free Shipping: Available on orders over $50 via EMS, delivered within 15-25 business days after shipping.

Customers are responsible for any customs duties, taxes, or import fees. Delivery times are estimates and may vary due to external factors.

Cancellations and Changes

You may cancel or modify your order within 24 hours of placement by contacting us at [email protected]. After this period, orders cannot be changed as processing begins.

5. Intellectual Property

All content on this website, including text, images, logos, and designs, is the property of Surf Vault Shop and protected by intellectual property laws. You may not use, reproduce, or distribute any content without our written permission. Unauthorized use may result in legal action.

6. Returns, Exchanges, and Refunds

We want you to be completely stoked with your purchase! Our Returns & Exchanges Policy allows returns within 15 days of delivery, provided items are unused, in original packaging, and with tags attached. To initiate a return:

  1. Email us at [email protected] with your order details.
  2. Wait for authorization and instructions.
  3. Ship the items to our returns address (provided upon authorization).

Refunds are processed within 3-5 business days after we receive and inspect returns, issued to the original payment method. Original shipping fees are non-refundable. For international returns, customers cover return shipping costs and any customs charges.

Non-Returnable Items: Surf Hats, Wetsuits, and items with removed tags or signs of use cannot be returned for hygiene reasons, unless defective.

7. Liability Limitations

Surf Vault Shop strives to provide accurate information and quality products, but we are not liable for:

  • Delays or issues caused by shipping carriers, customs, or unforeseen events.
  • Minor variations in product appearance due to manufacturing or digital displays.
  • Damages resulting from improper use of products.
  • Indirect damages, such as loss of profits or data, arising from your use of the website.

Our total liability in any circumstance is limited to the purchase price of the product in question. This does not affect your statutory rights as a consumer.

8. Privacy and Data Protection

We value your privacy and handle personal data in accordance with our Privacy Policy (available on our website). By using our site, you consent to the collection and use of information for order processing and customer service. We do not share your data with third parties for marketing without your consent.

9. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of the United States, specifically the state of Florida. Any disputes will be resolved through friendly negotiation or, if necessary, in the courts of Miami, US. We encourage you to contact us first at [email protected] to resolve issues amicably.

10. Changes to Terms

We may update these Terms and Conditions periodically to reflect changes in our practices or legal requirements. The latest version will always be posted on our website with the effective date. Continued use of the site after changes constitutes acceptance of the updated terms.

11. Contact Information

If you have any questions about these Terms and Conditions, shipping, returns, or anything else, don’t hesitate to reach out:

  • Email: [email protected]
  • Address: Surf Vault Shop, 4471 Foley Street, Miami, US 33179
  • Response Time: We aim to reply within 24-48 hours.

Thank you for choosing Surf Vault Shop. We’re committed to making your experience as smooth as riding the perfect wave! 🌊